TERMS & CONDITIONS: Purchases on tour and events are to own account. We reserve the right to change itineraries without notice. Bookings are confirmed with 50% deposit actually having been received in our bank account, free of deductions. All rates including guiding and facilitator rates stated herein are 'rack' rates designed for individuals and groups, FITs and companies. Tour operators. agents, team building contractors and hospitality establishments can access our STO rates upon request. Payments are made by Bank transfer, EFTs or deposits using SWIFT for international and deemed to be made Nett without deduction. Cash deposits attract a 5% surcharge. All prices include Value Added Taxes (VAT). Transfer/deposit costs and currency-change charges are to the client's account. Quotations and Invoices are sent out with a stipulated validity period. Should the validity period expires, a new quote or invoice must be re-issued; prices may then vary. Be cautious as tour and event costs
as well as 3rd party services costs may vary by the time a new quote is requested (remember that it is the 2010 Soccer World Cup year). However, once the tour booking is secured, i.e. the 50% deposit is received; the price is fixed and will not vary. The 50% deposit payment and the balance payment are due on the date stipulated on the invoice. No tour or event can take place without the balance having been received into out back account within the stipulated validity period. In the case of an FIT tour full balance must be tendered at the beginning of the tour. Changing tour dates is possible when availability is verified. There is an admin fee of 10% of total tour or event cost for a tour date change, payable 7 days prior to tour or event departure.

CANCELLATION POLICY: Upon justifiable reasons for cancellation of tour or event has been verified and accepted: one hundred percent (100%) of moneys received will be reimbursed up to sixty (60) days prior to the tour or event date(s); fifty percent (50%) of moneys received will be reimbursed up to thirty (30) days prior to the tour or event date(s); twenty-five (25%) of moneys received will be reimbursed up to fifteen (15) days prior to the tour or event date(s); twelve comma five percent 12.5% of moneys received will be reimbursed up to seven (7) days prior to tour date(s); under 7 days, moneys received will not be reimbursed. A day is deemed to be a calendar day of 24 hours, starting at 00h00, CAT. Refunds are paid by bank transfer. Transfer and/or currency changes costs incurred are to the account of the client.

NON-DISCLOSURE : The client, whether a guest, a tourist, a visitor, a group, a tour operator or an agent hereby acknowledges that all logos, copy, communication, whether verbal or written, on paper or in electronic format, photos, film, and all products and services information and related business processes and other details, including pricing, STO arrangements and communication media, are the sole property of African Cheese & Wine and that at no point any reproduction, communication, disclosure is allowed, unless duly authorised by African Cheese & Wine in writing, under special conditions. No direct communication from the client, to any third party and sub-contracted party which composes part of any offering of African Cheese & Wine is authorised for any purpose whatsoever - including but not limited to - the production and delivery of its products and services, within the Republic of South Africa or abroad. The client agrees to keep all confidential information, normally divulged in the course of its business with African Cheese & Wine in strict confidentiality and is bound by the above non-disclosure provisions. Any act or omission contravening non-disclosure in any form, will entail the immediate cancellation of agreement, which provisions are tacitly enumerated the Terms & Conditions and Cancellation Policy, in the above.

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